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B&Q

BQ Despatch Hub

Import B&Q orders, transfer to DSB and mark as shipped on B&Q

  1. Export orders from B&Q — download your CSV of orders awaiting shipment.
  2. Drop the CSV here — the system filters for "Awaiting Shipment" orders and looks up each postcode to find the delivery day.
  3. Review each order — click the Process button to open the order. Check the calculated despatch and delivery dates.
  4. Accept or change dates — most orders can be accepted as-is. Around 10% may need the delivery day changing.
  5. Submit to the system — click "Open Order in System" to send the order through with all the details pre-filled.
  6. Only despatch ~72hrs before delivery — this limits customers requesting refunds before we've shipped. Exception: if the B&Q shipping deadline is today.

Drop your CSV file here

or click to browse

Processing your file...

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